Reliable
Only authorized users will have access to this web based application.
“Increase your strength via the secure information highway between you and your service points. Open and close service tickets very quickly. The best after sale service..!“
Flexible
Easily used on mobile tablets or on cell phones, the service B2B portal will easily adapt to your business processes and will transfer your methods to your service points.
Real time
Tickets opened will instantly be reviewed at the HQs.
Care and Repair Tickets
Warranty periods oblige the producer company to specially monitor the the parts and labour request
During the recording of the request, the serial number, the make and model of the product is cross checked with the production date to ensure that the product is under a valid warranty period.
Invoicing the parts used to and following upon collections and balances.
Spare Parts Orders
The supply chain is monitored and make sure the compulsory parts are kept in the shelves of the service point at all times.
At the request of the spare parts, it is possible to filter by due-in dates or by availability.
Service points inventory status are reported back to HQs.
Products Specs and Assembled Drawings
Technical documents, drawings and BOMs are easily accessed by the service personnel.
Assembled drawing enable the technicans to identify and order the parts.
Corporate Announcements
HQs can easily announce personalized, to the point news to authorized users.
Tracking of read-recipients and reporting of those are easily available.
Messaging
Inbuild IM interface allows the HQ users to communicate with the technicians.
All messages are saved and reports can be produced.
Online pop up messages and offline delivery are both available.
Admin Panel
All main functionalities, reportings and user authorizations can be set up in the management cockpit.
Integration
Real time or scheduled flow of data between the ERP systems are available.
Service ticket requests are gathered in a quee and are sent back to the main system. Once the ticket is in the system, it cannot be changed.