You're in control
Take control of your stores. Increase customer satisfaction and increase your turnover.
“Your audit and sales support processes in the retail stores are in the palm of your hand…”
Quality Processes
Check your service quality by performing the inspections.
Corporate Intelligence
Carry all product and service information with you while accompanying your customer in the store.
Store Audit
Create different question sets for the departments in your stores. To standardize your auditors' assessments, you can create guidelines and associate them with your question sets.
Create your audit calendar and assign tasks to your auditors. In case of , long running audits with extensive forms, your auditors can divide the audits into sections and can share parts of the audit form.
Capture store manager’s signature on mobile device screen before submitting the reports generated at the end of the audit . Ensure that they results are sealed and locked with an electronic signature when necessary. At the end of the inspection, you can create general store scores and accordingly separate score values for each department/section.
You can ensure that actions are created for detected nonconformities, you can assign tasks to those in your organization and track the closure of your actions.
Supplier Audit
You can manage the quality standards of the products you purchase from your suppliers. You can create a separate evaluation form for each supplier or product.
You can assign audit forms to your suppliers as well as direct them to independent auditors. With the scoring at the end of the audit, you can calculate the scorecards of your suppliers.
You can analyze your suppliers and produce nonconformity statistics with the reports you create using the audit histories.
Clienteling
You can accompany your customers who visit your stores. Meanwhile, customer-specific data in your corporate systems will be at your side during the visit. You can save your customer's order and transfer it to your corporate systems at the end of the visit.
If you can detect the customer's visit with a system such as WiFi, Beacon, RFID, loyalty card, you can have sales personnel open automatically. You can make customer-specific pricing by talking with Campaign Management systems.